|
SUBJECT
|
CODE
|
COMPETENCIES
|
TERM AVAIL
|
|
Introduction to Tourism
|
SITTIND001A
|
Develop and update tourism industry knowledge |
1 & 3
|
|
Occupational Health and Safety 1
|
SITXOHS001A |
Follow health, safety and security procedures
|
2 & 4
|
|
Interpersonal Skills
|
SITXCOM001A
|
Work with colleagues and customers
|
2 & 4
|
|
|
SITXCOM002A
|
Work in a socially diverse environment
|
|
|
Travel Sales & Customer Service
|
SITTTSL001A
|
Operate an online information system |
1 & 3
|
|
|
SITTTSL002A |
Access and interpret product information
|
|
|
|
SITTTSL005A |
Sell tourism products & services |
|
|
|
SITTTSL006A
|
Prepare quotations |
|
|
Travel Accounting 1
|
SITXFIN002A
|
Maintain financial records |
2 & 4
|
|
Travel Agency Operations
|
SITXADM001A
|
Perform office procedures
|
1 & 3 |
|
|
SITXCOM004A |
Communicate on the telephone
|
|
|
Business Technology
|
BSBWOR204A
|
Use business technology
|
2 & 4 |
|
|
BSBITU306A
|
Design and produce business documents
|
|
|
Destination Studies - Australia
|
SITTSL004A
|
Source and provide Australian destination information and advice
|
1 & 3 |
|
Domestic & International Travel
|
SITTSL003A
|
Source and provide international destination information and advice |
2 & 4
|
|
|
SITTTSL007A
|
Receive and process reservations
|
|
|
|
SITTTSL008A |
Book and coordinate supplier services
|
|
|
|
SITTTSL009A |
Process travel-related documentation
|
|
|
Automated Reservations
|
SITTTSL010A
|
Control reservations or operations using a computerised system
|
1 & 3
|
|
Specialisation - Domestic |
SITTTSL012A
|
Construct domestic airfares
|
2 & 4 |
|
Specialisation - International |
SITTTSL013A
|
Construct normal international airfares |
1 & 3
|
|
|
SITTTSL014A
|
Construct promotional international airfares |
|
|
EXIT WITH CERTIFICATE III IN TOURISM (RETAIL TRAVEL SALES)
|
|
Travel Accounting 2 |
SITTTSL016A
|
Administer billing and setlement plan |
1 & 3 |
|
|
SITXFIN003A
|
Interpret financial information
|
|
|
|
SITXFIN004A |
Manage finances within a budget
|
|
|
|
SITXFIN005A |
Prepare and monitor budgets |
|
|
Specialisation - Operations
|
SITXHRM001A
|
Coach others in job skills
|
2 & 4 |
|
|
SITXHRM005A
|
Lead and manage people
|
|
|
|
SITXMGT001A
|
Monitor work operations
|
|
|
|
SITXMGT002A
|
Develop and implement operational plans |
|
|
Communication & Teamwork
|
SITXCOM003A
|
Deal with conflict situations
|
1 & 3 |
|
|
SITXCOM005A
|
Make Presentations
|
|
|
Sales & Promotion
|
SITXMPR003A
|
Plan and implement sales activities
|
1 & 3 |
|
|
SITXMGT006A
|
Establish and conduct business relationships
|
|
|
|
SITXADM003A
|
Write business documents
|
|
|
|
SITXADM004A
|
Plan and manage meetings
|
|
|
|
SITXMPR001A
|
Coordinate production of brochures and marketing materials
|
|
|
|
SITXMPR002A
|
Create a promotional display or stand
|
|
|
Occupational Health and Safety 2
|
SITXOHS003A
|
Identify hazards and assess and control safety risks
|
2 & 4 |
|
|
SITXOHS004A
|
Implement and monitor workplace health, safety and security practices
|
|
|
Wholesale Operations |
SITTPPD001A
|
Research, assess and develop tourism products
|
2 & 4 |
|
International Quality Management |
SITXGLC001A |
Manage quality customer service |
2 & 4 |
|
Travel Law |
SITTPPD001A
|
Develop and update legal knowledge required for business compliance |
2 & 4 |
|
Travel Agency Practice 1 Work Experience |
|
|
All |
|
Research Project |
|
|
All |
|
EXIT WITH DIPLOMA OF TOURISM (OPERATIONS MANAGEMENT)
|
|
Marketing Management
|
SITXMPR004A
|
Coordinate marketing activities
|
2 & 4 |
|
|
SITXMPR005A
|
Develop and manage marketing strategies
|
|
|
|
SITTPPD002A
|
Research tourism data
|
|
|
Human Resource Management (Tourism) |
SITXHRM002A
|
Recruit, select and induct staff
|
1 & 3
|
|
|
SITXHRM006A
|
Monitor staff performance
|
|
|
|
SITXHRM007A
|
Manage workplace diversity
|
|
|
|
SITXHRM008A
|
Manage workplace relations |
|
|
|
SITXHRM009A
|
Provide mentoring support to business colleagues
|
|
|
Business Management
|
SITXMGT003A
|
Manage Projects
|
1 & 3
|
|
|
SITXMGT004A
|
Develop and implement a business plan
|
|
|
|
SITXMGT005A
|
Manage business risk
|
|
|
Travel Accounting 3 |
SITXFIN008A
|
Manage financial operations
|
1 & 3 |
|
Occupational Health & Safety 3 |
SITXOHS005A
|
Establish and maintain an OHS system
|
1 & 3 |
|
Travel Agency Practice 2 Work Experience |
|
|
All |
|
EXIT WITH ADVANCED DIPLOMA OF TOURISM MANAGEMENT
|
